Odoo Support & Maintenance

Belgian Fabien Pinckaers is the current CEO of Odoo. Odoo started as TinyERP in 2005. Three years later, it was rebranded as OpenERP. In 2014, OpenERP pushed the boundaries of traditional ERP players, and the company changed its name to Odoo

Odoo Support team can be contacted via email at info@odoo.com or by getting their regional office number from the contact page of Odoo. Along with this, while using Odoo, there is an option to choose the default hosting of Odoo or choose from private cloud service providers like AWS, Google Cloud, and many others. Some clients even prefer to have their own on-site server. As a dedicated Odoo implementation partner, we manage the server(s) for you

ERP requires constant attention in terms of implementation and support. If one doesn’t follow the best practices, there will be errors that cannot be solved without an expert’s help

We stand out from the rest of the crowd by providing ERP support services that are outstanding, quick, and accurately solve the issues that a client might be facing. Along with this, we strive to provide resolutions to our clients in the fastest manner possible.
Our team of certified developers works to address all your complex business problems and execute the right strategies to help you achieve your business goals.

Our top priority is to help our clients achieve their desired business goals, and hence, we focus on our clients' satisfaction the most.

One can contact TechUltra Solutions by filling out the form on the contact us page

• Hosting Type and Parameters


• Modules being used


• Users on the platform


• Transactions performed each month

For getting an exact quote, please contact TechUltra Solutions.

Yes, we can provide both technical and Functional Support.

Yes, one can go for customization by contacting us or mailing us at

It depends on the team’s level of understanding and knowledge base to solve the problem by themselves. Most of the time, it is observed that technical people need lesser support than non-technical people

Odoo Support Across Multiple Hosting Options

Odoo support is available regardless of how you choose to host your platform. Whether you're running your solution on your own infrastructure (self-hosted or on-premise), leveraging public cloud services like AWS or Google Cloud, or taking advantage of Odoo.sh’s managed cloud environment, reliable support is always accessible.

We recognize that every business has unique needs, and your hosting choice might depend on factors like security, budget, scalability, or technical preference. Our support services are designed to adapt seamlessly, making sure your Odoo environment runs smoothly no matter where it lives.

If you have a mix of modules or a complex user setup, our team can guide you through best practices tailored to your specific configuration and hosting platform. Just let us know your preferred setup, and we’ll ensure your Odoo system is always in peak condition.

Absolutely! We understand that every business has its unique needs when it comes to support, which is why we offer both onsite and remote Odoo support options. Whether you need immediate troubleshooting at your physical location or quick assistance through digital channels, our team is equipped to help.

You can choose the support mode that best fits your requirements:

- Remote Support: Connect with our experts via email, WhatsApp, Google Meet, Skype, or any preferred method for fast, effective problem resolution, no matter where you are.

- Onsite Support: For businesses that prefer in-person assistance or have complex setups, our team can be scheduled to visit your premises and resolve issues directly.

Both options are available for all support plans, monthly, quarterly, or yearly. This flexibility ensures you always have access to help, whether it’s for end-user training, technical troubleshooting, or server maintenance.

If you're not sure which type of support is right for your organization, our advisors can help you decide based on the scale of your implementation, your team’s expertise, and your business environment.

Our service level agreement (SLA) outlines the standards and response times you can expect from our Odoo support team. Once you engage with our support services, we’ll provide you with a detailed SLA document that covers:

- Guaranteed response times based on your support package level (Starter, Silver, Gold, or Platinum)
- Priority handling for urgent or business-critical issues
- Step-by-step tracking and regular updates on ongoing support tickets
- Clear escalation paths for unresolved issues

We’re committed to transparency and reliability ensuring your business experiences minimal disruption and receives the prompt assistance it deserves. If you have specific requirements, we’re happy to customize your SLA to better fit your operations. Reach out to us, and we’ll make sure you have all the details you need.