Cancellation & Refund Policy
We value our clients and strive to ensure complete satisfaction. This Cancellation & Refund Policy outlines the terms under which you may cancel services or request refunds from TechUltra Solutions.
1. General Policy Statement
All cancellations and refund requests must be made in writing to info@techultrasolutions.com. We review each case individually to ensure fairness and compliance with our engagement terms.
2. Cancellation Terms
2.1 Fixed-Price Projects
Before Work Starts: If you cancel before the project kick-off (e.g., before resource allocation or any work begins), a full refund may be issued minus any administrative fees.
During Development: If cancellation occurs after work has started, a prorated refund will be issued based on the work completed up to that point.
After Completion: No refunds will be entertained once the full project has been delivered and accepted.
2.2 Retainer or Ongoing Services
Clients must provide at least 15 days’ notice in writing to cancel recurring monthly or annual service agreements.
Services already rendered during the current billing cycle are non-refundable.
3. Refund Terms
3.1 Eligibility Criteria
Refunds may be approved in the following situations:
A clear breach of agreed deliverables without remediation.
Delays exceeding 30 business days not caused by the client.
Technical issues on our side that prevent delivery of essential services.
3.2 Non-Refundable Items
Payments for consulting hours or discovery phases
Work completed based on client approvals
Domain registration, third-party tools, or licenses purchased on behalf of the client
Any services marked “non-refundable” in a signed agreement
4. Refund Process
All eligible refunds will be processed to the original payment method.
The refund processing time is 7–10 business days after formal approval.
Clients will receive confirmation and transaction details once the refund is processed.
5. Client Responsibilities
Clients are responsible for:
Reviewing proposals and deliverables carefully before payment
Promptly reporting service issues for resolution
Providing timely approvals and feedback to avoid delivery delays
6. Disputes & Chargebacks
If a client initiates a chargeback without first attempting resolution via our support team, we reserve the right to contest the chargeback and may suspend all current and future services until resolved.
7. Legal Compliance
This policy aligns with the legal framework of India, including the Information Technology Act, 2000. Clients outside India must adhere to local laws and notify us of any legal conflicts at the time of agreement.
8. Changes to This Policy
We reserve the right to modify this policy at any time. Updated versions will be posted on our website and become effective immediately.
9. Contact Us
For questions or to request a refund/cancellation, contact:
Email: info@techultrasolutions.com
Office Hours: Monday to Friday, 10 AM – 7 PM IST